Compliance Hub privacy policy is committed to protecting and respecting your privacy.

This privacy policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this privacy policy.

For the purpose of the General Data Protection Regulation (GDPR) EU 2016/679 (the “Regulation”), the data controller and data processor is 1 Ash Close, Crawley Down, RH10 4PG.

Information we may collect from you

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise.

This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, sign up to our newsletters and other such promotions and when you report a problem with our site.

The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, preferences and business details, if applicable.

  • Information we collect about you. About each of your visits to our site we may automatically collect the following information:
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other services we provide. In this case, we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.


The Compliance Hub website may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes; and sometimes to track information about them. The user may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Compliance Hub website may not function properly.

User information we collect about you

We use information held about you, and which you give us, and may us the said information in the following ways:

  • to carry out our obligations arising from any contracts entered between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we may collect about you

We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may of interest to you or them.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • Credit reference agencies for assessing your credit score where this is a condition of us entering into a contract with you.

Our work with third parties:

We work closely with third parties to whom we may provide and receive information about you. These third parties include:

  • Chartered Institute of Logistics (CILT)
  • Fleet Operator Recognition Scheme (FORS)
  • Licence Bureau
  • Smart Analysis (Descartes)
  • Joint Approvals Union for Periodic Training (JAUPT)
  • Mailchimp
  • Payzone
  • Analytics and search information providers

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Compliance Hub or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use, or our terms and conditions of hire (whether you are a consumer or a business) and other agreements; or to protect the rights, property, or safety of Compliance Hub, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The following is pertinent to all or any information you provide to us;

  • All information you provide to us is stored on our secure servers.
  • Any payment transactions will be encrypted using SSL technology.
  • Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at 1 Ash Close, Crawley Down, RH10 4PG.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

As a business, we take your personal data extremely seriously. We are compliant with the General Data Protection Regulation (GDPR), which comes in to effect on the 25th May 2018.

You have the following rights as a user of the Compliance Hub website as follows:

  • Right to be erased – as an individual, you have the right to request your personal information to be erased from our servers – this is also known as “the right to be forgotten”
  • Right to Rectification – if at any point you feel the data we hold on our servers is in any way inaccurate, you can request to have this rectified, or complete if incomplete.
  • Right to Restrict Processing – if you as an individual request for your data to be restricted or suppressed, we will store your personal data, but under no circumstances will we use it.
  • Right to Data Portability – you have the right as an individual to request and obtain your personal data to you for your own purposes

With regard to the Four points noted above, your request, in all cases, will need to be made either by email to or in writing to the compliance officer at the address below.

We will acknowledge and respond to your request within 30 days

Your request is not absolute and in certain circumstances, this could affect our decision.

Details will be sent to you at an agreed timescale advising you of our position and the progress of your request.

Access to information

The Regulation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Regulation.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Rose Cottage, Wallage Lane, Rowfant, West Sussex, RH10 4NF or mail